Kerafen Privacy Policy
Effective Date: [Insert Date]
Kerafen respects the privacy of visitors and customers. This Privacy Policy describes what information may be collected when you browse our website, place an order, or contact customer support, as well as how that information may be used, protected, and retained.
By continuing to use the Kerafen website, you acknowledge the practices outlined in this policy.
Information You May Provide
When interacting with Kerafen, you may provide information such as your name, email address, phone number, billing or shipping details, and information included in messages sent to customer support.
Our website may also collect basic technical information automatically, including your IP address, browser type, device information, pages visited, and cookie data. This information helps us understand website activity and maintain a better user experience.
Why We Collect Information
Information collected through the Kerafen website may be used to:
✓ Process and manage customer orders
✓ Provide shipping and order updates
✓ Respond to product or customer service questions
✓ Improve website performance and functionality
✓ Detect suspicious activity and protect website security
✓ Meet applicable legal or regulatory requirements
✓ Send marketing communications when permitted
You may opt out of promotional emails by using the unsubscribe option provided in eligible marketing messages.
Cookies & Website Analytics
Kerafen may use cookies and similar technologies to remember visitor preferences, understand how the website is used, and improve site performance.
Certain third-party service providers may also use cookies or similar technologies when providing services such as website analytics, payment processing, or other site functionality.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some website features work.
How Information May Be Shared
Kerafen does not sell personal information for unrelated marketing purposes. Information may be provided to service providers when necessary to operate the website and fulfill customer requests.
These providers may assist with payment processing, order fulfillment, shipping, website hosting, analytics, and customer support.
Information may also be disclosed when legally required or when reasonably necessary to protect customers, prevent fraud, or defend legal rights.
Protecting Your Personal Data
Reasonable administrative, technical, and organizational safeguards are used to help protect personal information against unauthorized access, loss, alteration, or misuse.
However, no website, electronic transmission, or online storage system can guarantee absolute security.
How Long Information Is Kept
Personal information is retained only for as long as reasonably necessary for legitimate business purposes, including processing transactions, providing customer support, maintaining required records, resolving disputes, and meeting legal obligations.
Information that is no longer required may be deleted or anonymized where appropriate.
Your Privacy Choices
Depending on where you live and applicable privacy laws, you may have rights concerning your personal information, including requesting access, correction, or deletion of certain data.
You may also withdraw consent for eligible marketing communications.
Residents of jurisdictions covered by laws such as the GDPR or applicable California privacy laws may have additional privacy rights. Eligible requests will be handled according to applicable legal requirements.
Privacy of Minors
The Kerafen website and products are intended for adults. We do not knowingly collect personal information from individuals under 18. If such information is identified, reasonable steps may be taken to remove it.
Changes to This Policy
This Privacy Policy may be updated when our practices, services, or legal requirements change. The latest version will be published on this page with an updated effective date.
Continued use of the website after an updated policy becomes effective indicates acknowledgment of the revised terms.
Privacy Questions & Customer Assistance
For privacy requests, product questions, or assistance with an existing Kerafen order, contact customer support:
📧 Email: support@kerafen.com
📞 Phone: +1 (302) 200-3480
Customer support can assist with:
✓ Product and general inquiries
✓ Order and shipping questions
✓ Delivery and tracking assistance
✓ Returns and refund requests
60-Day Money-Back Guarantee
Eligible Kerafen purchases are covered by a 60-Day Money-Back Guarantee. Customers who are not satisfied with an eligible purchase can contact customer support for information about the applicable return and refund process.