Kerafen Returns, Refunds & Satisfaction Guarantee
Kerafen customers are protected by a 60-Day Money-Back Guarantee. If your purchase does not meet your expectations, you can submit a refund request within the applicable guarantee period by following the instructions below.
Returning a Kerafen Order
For physical Kerafen purchases, refund requests must be made within 60 days from the shipment date. Products being returned should be mailed to:
Kerafen Returns
285 Northeast Ave
Tallmadge, OH 44278
USA
Customers are responsible for the cost of return shipping. Once the returned package reaches the return facility, the refund is generally processed within 3–5 business days.
Simple Return Process
1. Prepare Your Return
Complete the return form that was provided with your original Kerafen order.
2. Send Your Package
Mail the product to the Kerafen return address listed above.
3. Receive Your Refund
After the return is received and processed, your refund will be issued and a confirmation will be sent by email.
Refunds for Digital Purchases
Digital purchases covered by the guarantee do not require a physical return. To request a refund within the 60-day period, contact Kerafen customer support by email with your purchase information so the request can be reviewed and processed.
Questions About Your Return?
For help with an order, delivery, return, or refund, contact the Kerafen support team:
📧 support@kerafen.com
📞 +1 (302) 200-3480
Support is available for questions involving Kerafen product information, order status, shipping, tracking, payments, returns, and refunds.
Shop with 60-Day Purchase Protection
Every eligible Kerafen order is backed by the 60-Day Money-Back Guarantee, giving customers additional peace of mind when purchasing the product.